Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. We provide 7 day money back guarantee as part of their refund policy from the moment of purchase. You can request money back, if service really doesn't satisfy you or you faced with some service issues. Please, email to fbgroup.kit@gmail.com and send your order details. We care about our services and customers. We want to ensure that you are happy with your purchase and that our products work correctly in your website environment. If you have any questions, problems or concerns with any of our products then please let me know by using the email fbgroup.kit@gmail.com.
1. Refund Eligibility
We offer a 7-day money-back guarantee on all subscriptions. To be eligible for a refund:
- Request must be made within 7 days of purchase
- Account must be in good standing
2. Refund Process
To request a refund:
- Contact me, Xiaosong Chen by using the email fbgroup.kit@gmail.com.
- Provide your purchase details
- No need to explain your reason for refund
3. Processing Time
Refunds are typically processed within 1-2 business days. The time to receive funds depends on your payment method and financial institution.
4. Exceptions
Refunds may be denied if:
- The 7-day period has expired